• full-time employment contract

• remote work opportunities

• shift work between 8 a.m. and 8 p.m, Monday - Friday

• full training and implementation of new duties

• employee benefits package that includes sharing the costs of medical insurance, life insurance and sport-card

• holiday discounts for employees and their families

• take incoming foreign customer contacts (via telephone, email)

• help customers to find the right holiday package from the ITAKA offer and additional services

• ensure a seamless travel experience by addressing any post-booking inquiries, managing changes and resolving any issues that may arise

• provide remote customer care as part of the ITAKA Travel Expert team

• play a crucial role in maintaining our high standards of customer satisfaction and loyalty

• coordinate with travel suppliers, airlines and other partners to ensure smooth travel arrangements

• knowledge or native speaker of Romanian (min. C1 level)

• ability to multitask and taking responsibility & ownership in challenging situations

• ease communicating in English and Polish

• experience in customer service and sales

• passion about travel and curiosity about world geography and tourism trends